Recurring Payments: Creating scheduled payments

Introduction

Recurring payments allow merchants to be able to tokenise card details for customers in order to use these later for a follow-up payment. Depending on the MID details a merchant has, the process of tokenising card details and using these for recurring payments can vary. For further awareness, tokenisation is the process of securely saving card details from a customer. 

If you are unsure as to whether you are allowed to perform recurring payments from your merchant account, contact your acquirer for further information. 

Recurring Payments: MID Setup

It is the acquirer that will need to confirm if a merchant obtains both an ECOM MID, MOTO MID or both. Depending on the setup of the MID(s) from the acquirer, the process for setting up a recurring payment will vary for merchants. 

Once you have confirmed the MIDs you currently have from your acquirer, see the table below to understand the flow you will be using when setting up recurring payments for customers. After you have captured details for your default flow, you can review the next sections that will detail how to use your flow in order to set up recurring payments.

MIDs Enabled	Default Flow	Description
ECOM & MOTO	If a customer has been provided with an ECOM and MOTO MID, the default flow will be MOTO.	The process for tokenising a card and setting up recurring will be: Register card and take payment.
MOTO Only	If a customer has been provided with only a MOTO MID, the default flow will be MOTO.	The process for tokenising a card and setting up recurring will be: Register card and take payment.
ECOM Only	If a customer has been provided with only an ECOM MID, the default flow will be ECOM.	The process for tokenising a card and setting up recurring will be: Registration by link and pay by link.

MOTO Flow: Creating a Recurring Payment

The default flow for a merchant with an ECOM and MOTO MID or a MOTO only MID to tokenise cards and set up recurring payments is listed in the steps below. The tutorial below will provide you with a full understanding of these steps and how to set up your first recurring payment. In the slides below, the following steps will be covered:

1. Adding a new customer
2. Locating and reviewing a client record
3. Registering a payment card
4. Creating a schedule

• Part 1: Adding a new customer

  First, a merchant will need to 'Add Client' to their Total Control platform. To perform this action, perform the following steps:

  1. Go to the navigation bar and click 'Add Client'. For reference, see the image below.
  2. Enter all mandatory fields.
  3. Click 'Add Client' to save the record.

  Once complete, click on 'Next' to take you to Part 2: Locating and Reviewing a Client Record.
  
  

• Part 2: Locating and Reviewing a Client Record

  Once the new customer record is saved, you will be able to search for the customer and enter into their new record. Follow the steps below to navigate to the new customer record:

  1. Go to the navigation bar and click 'Search Clients'. For reference, see the image below. Once located, click on the blue icon on the left-hand side of the record to enter into it.
  2. Review the record and ensure all details are correct within the 'Client Information' section.

  Once complete, click on 'Next' to take you to Part 3: Registering a payment card.

  
  
  
  

• Part 3: Registering a Payment Card

  In the new customer record, under the section 'Registered Cards', you will find a drop-down for activities you can perform. This area will allow you to successfully register a new card from the customer. To perform this action, follow the steps below:
  1. Click on the drop-down list within the 'Registered Cards' section of the customer's record. Click on 'Register Cards'.
  2. Fill in all details relating to the customer card and click 'Register Card' when complete.
  3. You will now be redirected to the customer record. Ensure that the 'Status' field for the card has a green tick to indicate it is valid and can be used.
  

  Once complete, click on 'Next' to take you to Part 4: Creating A Schedule.

• Part 4: Creating a Schedule

  The following steps will show you how to build your new customer's schedule after successful card registration:

  1. First, click on 'Create Schedule' from the card icon, appearing next to the newly registered customer card.
  2. Next, fill in all details relating to the schedule and click 'Create Schedule'. See the image below for details.
  3. Once created, you will be redirected to the main customer record and you will be able to see the newly created payment plan under the 'Schedules' section.
     

  Once complete, you will have successfully created your first customer record and their associated recurring payment plan

ECOM Flow: Creating a Recurring Payment

If a merchant only has an ECOM MID, the flow will be slightly different from the MOTO flow to tokenising and setting up recurring payments for a customer. The only step that will change is Part 3: Registering a Payment Card. Follow the steps below to help you get started:

• Part 1: Adding a New Customer

  First, a merchant will need to 'Add Client' to their Total Control platform. To perform this action, follow the steps below:

  1. Go to the navigation bar and click 'Add Client'. For reference, see the image below.
  2. Enter all mandatory fields.
  3. Click 'Add Client' to save the record.

  Once complete, click on 'Next' to take you to Part 2: Locating and Reviewing a Client Record.
  
  

• Part 2: Locating and Reviewing a Client Record

  Once the new customer record is saved, you will now be able to search for the customer and enter into their new record. Follow the steps below to navigate to the new customer record:

  1. Go to the navigation bar and click 'Search Clients'. For reference, see the image below. Once located, click on the blue icon on the left-hand side of the record to enter into it.
  2. Review the record and ensure all details are correct within the 'Client Information' section.

  Once complete, click on 'Next' to take you to Part 3: Registering a Payment Card.

  
  
  
  

• Part 3: Registering a Payment Card

  In the new customer record, under the section 'Registered Cards', you will find a drop-down for activities you can perform. This area will allow you to successfully register a new card from the customer. To perform this action, follow the steps below:
  1. Click on the drop-down list within the 'Registered Cards' section of the customer's record. Click on 'Send Registration Link'.
  2. This will send communication to the customer depending on the contact details inserted into the 'Client Information' section of the customer record. This message to the customer will prompt them to enter their details in order to have them registered with your company. Once this activity is performed by the customer, go to the next step.
  3. You will now be redirected to the customer record. Ensure that the 'Status' field for the card has a green tick to indicate it is valid and can be used.
  
  

  Once complete, click on 'Next' to take you to Part 4: Creating a Schedule.

• Part 4: Creating a Schedule

  The following steps will show you how to build your new customer's schedule after successful card registration:

  1. First, click on 'Create Schedule' from the card icon, appearing next to the newly registered customer card.
  2. Next, fill in all details relating to the schedule and click 'Create Schedule'. See the image below for details.
  3. Once created, you will be redirected to the main customer record and you will be able to see the newly created payment plan under the 'Schedules' section.
     

  Once complete, you will have successfully created your first customer record and their associated recurring payment plan