This guide provides a step-by-step process for managing your Cybersource account integrated with your Shopify store. It includes details on account structure, logging in, password resets, and unlocking accounts. If you encounter any issues during the setup, please contact our support team for assistance.
Account Structure
Understanding the difference between a merchant-level account and an account-level account is crucial for efficient account management:
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Merchant-Level Account This is the parent account to one or more account-level accounts. It allows for administrative tasks such as reporting across multiple child accounts via Single Sign-On (SSO). For instance, a merchant could manage multiple account-level accounts from a single merchant-level account. Example:
cybs001.Account-Level Account Used primarily for daily business activities such as processing transactions, viewing transaction history, and reporting. This account is associated with your Cybersource merchant ID. Example:
cybs001_acct.
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Account-Level Account: This is the parent account to one or more account-level accounts. It allows for administrative tasks such as reporting across multiple child accounts via Single Sign-On (SSO). For instance, a merchant could manage multiple account-level accounts from a single merchant-level account. Example:
cybs001_acct.
Logging In
Merchant accounts will only be available after Total Processing has created and activated your profile. To log into your Cybersource account, follow these steps:
- Navigating to the Cybersource login page: Go to Cybersource Login.
- Entering your credentials: Input the username and password provided in the activation email.
- Two-Factor Authentication (2FA): If 2FA is enabled, follow the prompts to authenticate your login.
Password Resets
If you or a member of the organization require a password reset, visit the Cybersource Account Recovery page.
Unlocking Accounts
If you or a member of the organization is locked out of their account, identify a member of your organization with the Business Center Administrator and request that they unlock your account. They can do this by:
- Logging into their account.
- Going to Account Management / Users.
- Selecting the affected member's 'User Name' and changing the profile status from Disabled to Enabled.
If you are unable to identify a member of your organization with the Business Center Administrator role, contact Cybersource Client Services via phone at 1-800-709-7779 and request assistance with unlocking your account.