The Total Control 3 dashboard serves to provide you with a near real-time view of all of your transactions. View current transactions taken for the day or get a view of specific transactions over a period of time.
Real-Time Data
After logging into your Total Control dashboard, you will be able to review data in real-time, taken under the 'Today' section. Review the information below for further understanding of each widget.
| Total Transactions | A count of all transactions that have been placed at the time of viewing the dashboard. |
| Total Revenue | The value of transactions that have been processed at the time of viewing the dashboard. |
| Total Refunds / Credits | The value of all refunds and credits combined that have been processed at the time of viewing the dashboard. |
| Total Failed Revenue | The value of all failed transactions that have attempted to process at the time of viewing the dashboard. |
Revenue Data
The 'Revenues' section helps you to expand on your analysis of your revenue, by allowing you to customise the date range you would like to view data for. You will also be able to further analyse data with use of the report layouts showcasing figures for the date range you have included.
| Successful Revenue & Transactions | A count of all transactions that have been placed at the time of viewing the dashboard. |
| Failed Revenue & Transactions | The value of transactions that have been processed at the time of viewing the dashboard. |
| Successful Refunds / Credit | The value of all refunds and credits combined that have been processed at the time of viewing the dashboard. |
| Failed Refunds / Credit | The value of all failed transactions that have attempted to process at the time of viewing the dashboard. |
FAQs & Support
Are you having any issues with your reporting in the Total Control platform? Reach out to our dedicated Support Team through the link below and a member will be in touch shortly to help you.
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How often is the data updated on the Total Control 3 dashboard?
The data on the Total Control 3 dashboard is updated in near real-time, allowing you to monitor transactions and revenue as they occur.
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Can I view historical data on the Total Control 3 dashboard?
Yes, you can view historical data by selecting a specific date range in the 'Revenues' section of the dashboard. This allows you to analyze revenue and transaction figures over a chosen period.
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What does the 'Total Failed Revenue' indicate?
'Total Failed Revenue' represents the total value of all transactions that attempted but failed to process at the time of viewing the dashboard.
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How can I customize the date range for viewing revenue data?
You can customize the date range for revenue data in the 'Revenues' section of the dashboard. This section allows you to select specific dates to view the corresponding figures and transactions.
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What should I do if my dashboard data seems incorrect or is not updating?
If your dashboard data appears incorrect or is not updating, please reach out to our dedicated Support Team for assistance. A member of the team will help you troubleshoot the issue.
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What is the difference between 'Successful Revenue & Transactions' and 'Failed Revenue & Transactions'?
'Successful Revenue & Transactions' refers to the total number and value of all transactions successfully processed, while 'Failed Revenue & Transactions' indicates the value and count of transactions that were attempted but did not process successfully.
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How can I export data from the Total Control 3 dashboard?
Currently, exporting data directly from the dashboard is not supported. However, you can manually copy and save the data or reach out to our Support Team for assistance with specific data requests.
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What does the 'Total Refunds / Credits' metric show?
The 'Total Refunds / Credits' metric displays the combined value of all refunds and credits that have been processed at the time of viewing the dashboard.