Transactions

Introduction to Transactions

Reviewing transactions just became a lot less complicated. With the Total Control Transactions Dashboard, you can obtain all of the information relating to transactions, make quick and easy refunds and reversals and download your transaction reports for any additional analysis.

The Transactions Dashboard contains all of your e-terminal and pay by link transactions you have taken. From the dashboard, you can perform a wide range of tasks, including:

1. Filtering transactions
2. Downloading reports
3. Refunding a transaction
4. Capturing and reversing a transaction

Locating and Filtering Transactions

Watch the video below for knowledge on how to locate a specific transaction in your Total Control Transactions Dashboard. When you're done, Click 'Next' to go to 'Downloading Reports'.

Downloading Reports

Reports can easily be obtained from the Transactions Dashboard for merchant analysis. To download a report, simply click on the 'Download Reports' icon and click 'CSV' (see image below). When you're done, Click 'Next' to go to 'Refunding A Transaction'.

Refunding A Transaction

Refunds are very important in order to keep your customers satisfied. To complete a full or partial refund, watch the video below.

Similar to refunds, reversals can also be performed for transactions. Reversals are refunds that are taken against a pre-authorisation transaction. Click 'Next' to continue to the next section: 'Capturing & Reversing A Transaction'. If you are still having issues with any details from the previous sections, feel free to contact support@totalprocessing.com and a member of the team will be in touch to help.

Capturing & Reversing A Transaction

Capturing payments and reversing payments are part of the payment method for performing pre-authorisations and captures. Where a capture is not automatically performed after a pre-authorisation, you can manually perform this action by clicking on a pre-authorisation transaction (Payment Type: PA) and clicking the 'Actions' tab. From here, go to the 'Capture' field, enter the value you want to capture against the pre-authorisation and click 'Make a Capture'. See the image below for further details. 

Alternatively, to reverse a pre-authorisation - whereby the money that is in holding is reversed back to the customer's account - can be perfromed by entering a value into the 'Reversal' field and clicking 'Make a Reversal'. If you are still having issues with any information from the these sections, feel free to contact support@totalprocessing.com and a member of the team will be in touch to help.

Reviewing Transactional Data

Transaction details show you a high level overview of a specific transaction, including the associated result code and description. The next sections will provide you with a full understanding of transactional data, including:

• Transaction details
• Transaction history
• Transaction payload

• Transaction Details

  To navigate to the 'Transaction Details' of a specific transaction, go to your Transactions dashboard, click on a specific transaction and navigate to the Transaction Details tab. Have a look at the table and image below to help you understand all of the fields included in the Transaction Details tab. Once you are complete, click 'Next' to continue to 'Transaction History'.

  
  
  
  

  Processing Time	This is the exact time the transaction was processed for a customer.
  Amount	Value of transaction that was processed.
  3D Secure	Identifies with True or False values if a transaction went through 3D security.
  Result Code	Result code associated with the transaction.
  Result Description	The outcome of the transaction, related to the result code.
  Transaction ID	Specific ID associated with the transaction processed.
  Extended Description	Extended description provides further information relating to the outcome of the transaction. If no extended description is provided, the result will show N/A.

• Transaction History

  The 'Transaction History' tab explores all of the events that occurred for a specific transaction. For example, look at the image below. In this specific transaction, the customer had created a registration and performed a transaction. Once you are complete, click 'Next' to continue to 'Transaction Payload'.
  
  

   

• Transaction Payload

  The transaction payload provides you with an in-depth review of all parameters after a transaction has been processed. This can be located by clicking on a transaction and clicking the tab 'Payload'. Review the table below for details surrounding a transaction payload.
  
  

  Type	The type of transaction that has been processed. For example, if the customer is making a payment, the type will show as 'PAYMENT'.
  ID	The unique identifier for the transaction. Each transaction will have a different identifier.
  Risk Score	The risk score advises whether the transaction has gone through risk settings. A code of '0' means a transaction has gone through risk settings. If it has not, the risk score will be '1'.
  Result Code	Result code associated with the transaction.
  Result Description	The outcome of the transaction, related to the result code.
  Timestamp	The exact time the transaction was processed.

  
  If you are looking for further understanding of parameters produced in the payload, refer to our our Payment Glossary, where you can find definitions and descriptions of these parameters.